We offer connectivity in 140+ countries accross the globe, including Europe, USA, Canada, most of South America, Russia, most of Asia, Australia, and some countries in Africa. Go to this graph to see if your country is included. 

It is possible to change the email address, however you cannot do this yourself. Please contact us and we will change it manually.
 

Yes that is possible. Check our step-by-step guide on how you can make a user admin.
 

Yes, you can add multiple users to your dashboard to view the sensor data. Check our step-by-step guide on how to add a new user.
 

No. The subscription of your sensor will start as soon as you have activated the sensor by adding it to your account in the platform. 

The subscription of your sensor will be paid seperately. After activating the sensor, you will be directed to the page where you can enter and save your payment details. From that moment the subscription will be active. 

No. The sensor license is on a yearly basis. The license will automatically be renewed if the sensors are not deactivated before renewal. Check this step-by-step guide to deactivate the sensor.
 

Yes, after ordering the sensors you will automatically receive the invoice by email.
 

Yes, this only applies for companies based outside the Netherlands. After you check out with your order, you have to select your country and add your VAT number. The VAT will then automatically be exempted from your order.
 

 The following payment methods are supported:

• Credit card (Stripe)
• Bank transfer (handled by Mollie payments)
• iDeal  

There is no limit on the maximum number of sensors! Farm21’s platform scales with you and your business.

Depending on weather conditions, antenna distance and type of connectivity (NB-IoT and LTE-M are best) the battery should last up to one year on a single charge.

For the FS21: Rechargeable 5500mah battery (can be charged over USB-C)

For the FS11: a standard 3.0V CR123A battery (also known under the following names: CR123, 17345 and 16340).

Yes. Our FS21 sensors have a GPS tracker, but during the installation process the system stores your smartphone’s current location as the sensor location as well. In the platform the location of the sensor can be easily adjusted when incorrect or when the sensor is moved to another spot.

Yes. Our FS21 sensors have a GPS tracker, but during the installation process the system stores your smartphone’s current location as the sensor location as well. In the platform the location of the sensor can be easily adjusted when incorrect or when the sensor is moved to another spot.

No, this sensor is designed to be visible above the soil. However – the robust hardware means that you can spray, irrigate and treat crops with the sensors in place.

Each sensor has a depth indication line that tells you how far to place the sensor in the soil.

For the FS21: You can find an instruction video here or have a look at the FS21 installation guide. 

For the FS11: You can find an instruction video here or have a look at the Farm21 installation guide .

We often get asked this, but the answer is not straightforward. It really depends on the crop type, the consistency of your field and your data accuracy requirements.

Usually we advise an average of 1 sensor per 1.5ha, as a very general recommendation. Contact us and one of our partnership managers will make sure you have the perfect amount of sensors for your needs.

Soil moisture: this depends on how the sensor is placed and whether the right soil type is selected. In general a soil moisture accuracy of +/-3% can be achieved when the required installation procedure is followed.

Relative Humidity Accuracy @25°C (20%RH to 80%RH): ±2 %RH.

Accuracy temperature soil and air: ±1°C or better.‍ 

🌤️ Relative air humidity (percentage of moisture in relation to the maximum moisture percentage of the air for this temperature)

🌡️ Air temperature

🌱soil temperature at -10cm, (FS21 has an additional sensor at -20cm) and soil moisture at depth -10cm, -20cm and -30cm.

Yes, all data can be exported to common formats.

Automatically redirecting the data for the Farm21 sensor is possible on request. Feel free to contact us. 

At this point in time only Farm21 sensors can be added to the dashboard. Feel free to leave a feature request if you think this should be possible.

As soon as a battery is placed inside the Farm21 soil sensor, it will attempt to connect with the network. Once a secure data connection is obtained, the sensor will transmit data once every hour. If the sensor is outside reach for the network, data will not show up in the data platform. Consider the installation of a dedicated gateway in order to improve network coverage.

All data is transmitted encrypted.

Yes, as long as it has a battery. An internal storage enables the device to gather data.